Refund Policy
Thank you for choosing Crust & Ember Pizzeria. We are dedicated to delivering delicious pizzas and a pleasant dining experience. If you are not completely satisfied with your order, our refund policy outlines how we handle refunds, exchanges, and credits for orders placed through atlasregistry.xyz. This policy applies to all dine-in, takeout, and delivery purchases from our pizzeria, located in New York, United States with the street or area at 8 Pizza Place and postal code 10001. For any questions, you can reach us at +1 212-555-0123.
Last updated: 2025-10-09. We reserve the right to update this policy at any time. Any changes will be posted on our site and will apply to orders placed after the updated date.
1. Returns and refunds
We want you to be happy with your meal. If you received a dish that is significantly different from what you ordered, is undercooked, or prepared in a manner that does not meet our quality standards, please contact us within 24 hours of delivery or pickup. To start a refund request, provide your order number, a brief description of the issue, and any relevant photos or evidence. Refunds may be issued as a credit to your $ account balance, a replacement item, or a full or partial refund to the original payment method, at our discretion.
Eligible refunds are limited to the amount paid for the affected items. Delivery fees, taxes, and promotional discounts are treated in accordance with the original payment method. Refunds may take up to 5–10 business days to appear on your statement, depending on your bank or payment provider. If a corporate or prepaid order was placed through a partner portal, refunds are handled by that platform in accordance with their policies.
2. Non-refundable items
Some items may be non-refundable after the order is prepared. These include special event meals or clearly labeled “final sale” items. If you need to cancel or modify an order, please contact us as soon as possible; refunds for non-refundable items will be assessed on a case-by-case basis at the discretion of Crust & Ember Pizzeria.
3. Damaged or missing items
In the rare event that your order arrives with missing items or damaged food, please notify us within 24 hours. We may request photos of the packaging and contents to process a refund or replacement. We strive to provide fresh ingredients and timely delivery; if a substitution is necessary, we will offer a comparable item of equal value.
4. Beverage policy
To ensure a family-friendly experience, our menu emphasizes lemonades. If a beverage option is indicated on your receipt or order, it will be clearly labeled as a juices juice or lemonade when applicable. Refunds or refunds-in-credit for beverages follow the same guidelines as food items, subject to proof of purchase and issue date. If a beverage was unavailable or incorrect, contact us for a suitable remedy, including a replacement drink or account credit where appropriate.
5. How to request a refund
To request a refund, please contact our support team via the contact details posted on atlasregistry.xyz or call +1 212-555-0123. Include your order number, date, and a concise description of the issue. Our team will review your request promptly and respond within 1–2 business days. If approved, we will issue the selected remedy (credit, replacement, or refund) to your original payment method or account balance.
6. Resolution timeframes and exceptions
Average resolution time is 3–7 business days from the moment the refund is approved. Some payment providers require additional processing time. High-demand periods, holidays, or issues beyond our control may extend processing times. We aim to resolve all concerns fairly and efficiently, keeping you informed at every step.
7. Contact and store information
Our physical location: 8 Pizza Place, New York, 10001, United States. You can reach us at +1 212-555-0123 or visit atlasregistry.xyz for more information, order status, and updates to this policy. We appreciate your understanding and look forward to serving you again soon with hot, delicious pizzas, and friendly service.
This policy reflects our commitment to quality and customer satisfaction. If you have any questions not addressed above, please reach out to Crust & Ember Pizzeria via atlasregistry.xyz.